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Terms & Conditions
Welcome to Auto Rider. By accessing or using our website and services, you agree to follow the terms and conditions outlined on this page. These terms are designed to ensure a clear understanding between our customers and our vehicle repair and mobile mechanic service team.
Services Overview
Auto Rider provides vehicle repair, diagnostics, maintenance, and mobile mechanic services. All services are delivered based on customer requests and vehicle inspection.
We aim to provide accurate solutions for vehicle issues; however, the exact nature of repair work may vary depending on the condition of the vehicle.
Service Requests and Bookings
When you submit a service request through our website or contact channels:
- You agree that all information provided is accurate and complete
- Service availability may depend on location, workload, and scheduling
- We reserve the right to confirm or decline service requests based on operational capacity
A booking is considered confirmed once we have acknowledged and accepted the request.
Pricing and Estimates
All pricing provided is based on initial information shared by the customer.
- Estimates may change after a full vehicle inspection
- Additional issues discovered during repair may affect final cost
- We always aim to communicate any changes before proceeding with extra work
Transparency is a priority, and no additional work is carried out without approval where possible.
Cancellations and Changes
Customers may request changes or cancellations to scheduled services.
- We recommend notifying us as early as possible for any changes
- Late cancellations may affect availability for future bookings
- Repeated cancellations may result in restricted service access
We always try to be flexible while maintaining service efficiency.
Customer Responsibilities
To ensure smooth service delivery, customers agree to:
- Provide safe and reasonable access to the vehicle
- Share accurate information about vehicle issues
- Ensure the vehicle is in a suitable condition for inspection or repair
- Be present or available during the service if required
Delays caused by missing or incorrect information may affect service time.
Liability and Service Limitations
We take great care in delivering professional vehicle repair services. However:
- We are not responsible for pre-existing vehicle faults
- We are not liable for indirect loss or inconvenience caused by vehicle issues
- Repair outcomes depend on the condition and history of the vehicle
Our goal is always to repair and restore vehicle performance to the best possible standard.
Warranty on Services
Where applicable, certain repair services may include a limited warranty covering workmanship.
- Warranty coverage depends on the type of repair
- Wear-and-tear components are typically excluded
- Misuse or external damage is not covered
Specific warranty details may be provided at the time of service.
Use of Website
By using our website, you agree not to:
- Misuse the website for fraudulent or harmful activity
- Attempt to disrupt website functionality or security
- Copy or reuse content without permission
We reserve the right to restrict access to users who violate these terms.
Third-Party Services
We may use trusted third-party tools to support communication, bookings, and website functionality. These services are used only where necessary to improve customer experience and operational efficiency.
Service Availability
We aim to provide consistent and reliable service availability. However:
- Service availability may vary based on demand and location
- We may temporarily pause services due to maintenance or operational reasons
- We reserve the right to update or modify services at any time
Updates to Terms
We may update these Terms & Conditions periodically to reflect changes in services or business operations. Any updates will be posted on this page and will take effect immediately upon publication.
Contact Information
If you have any questions regarding these Terms & Conditions, you may contact us through the communication channels available on our website. Our team is always available to assist with service-related queries.
Email: admin@autorider.co.uk